Case work and case management
This page provides the applications, key considerations and critical questions of applying intentional practice across case work and case management settings.
Applications from the 'system' to the 'moment'
Intentional practice offers a shared way of thinking and planning to strengthen the delivery of case work and management processes. It offers a lens and process by which to take “practice principles” into moment-to-moment action
Check out the video for summary applications.
Intentional case work and case management.
Intentional practice offers a shared way of thinking and planning for case workers and managers to work effectively, and reduce the risk of unintentional harm in their care and support.
In action
Intentional practice asks case workers and managers to:
- Bring mindful awareness to everything they do, including the needs and contexts (e.g., trauma, developmental) of their clients, the intent of their support, and how they are actioning this through their communication and strategies.
- ‘Respond to a client’s needs’, rather than react to a client’s surface behaviours.
- Develop a ‘shared intent’ with client, colleagues and care community members.
- Support and grow client in a side-by-side manner.
- Bring a ‘growth intent’ to each and every interaction with a client, and ensure this is visible and uplifted in their thinking and actions, even in crisis or when behaviour management or safety planning processes are required.
- Intentionally deliver social-emotional learning, wellbeing and resilience content for clients, drawing upon both implicit (e.g., reflective or restorative conversations, intentional coaching conversation) and explicit teaching (e.g., classroom curriculum).
- Develop personalised plans ‘for’ and ‘with’ client, and in a manner that can be actioned in moment-to-moment coaching or support.
- Apply intentional case management and support processes.
Critical questions
Intentional practice asks critical questions of case workers and managers (see video).